Flight Coordinator

Elevated Access is seeking highly motivated individual with a passion for mutual aid and reproductive justice, especially bodily autonomy for the position of Associate Flight Coordinator, Flight Coordinator, or Senior Coordinator. We utilize a combination of volunteer pilots who provide free flights, and commercial airline tickets, to assist those seeking abortion and gender-affirming care.

We are looking for the best candidate and will consider individuals seeking part-time or full-time, six-month temporary or full-time employment. No prior flight coordination experience or aviation knowledge is required. If you are unsure you meet all the qualifications but are passionate about doing this work, please apply anyway so we can assess your application for what we need.

A person in this position will use an understanding of aviation and the ability to manage high volumes of flight requests. Coordinating flights includes making calls, sending texts, maintaining flight data, and onboarding new pilots. The main responsibility is to communicate with pilots and partner organizations to facilitate connecting passengers and pilots.

This position is fully remote with opportunities to travel but not required. With the remote nature of this role, the ability to use online platforms is required. Elevated Access prefers someone with an understanding of web-based applications and online platforms including Google Workspace, Airtable, Slack, Clickup, Signal, and Dialpad.

Day-to-day responsibilities

• Effectively coordinate flight logistics with volunteer pilots, partner organizations, passengers, and more to ensure safe access to care

• Communicate with pilots, passengers, and partner organizations 

• Promptly answer phone calls and emails 

• Compassionately communicating with volunteers, passengers, and other stakeholders

• Conducting phone calls with pilot references to confirm mission alignment

• Using good judgment and critical thinking skills in response to ambiguity

• Ensure pilots and clients complete documentation prior to flights

• Troubleshoot and develop backup plans in case of flight cancellations

• Provide guidance & support to first-time flyers

• Participate in rotational on-call schedule to address flight coordination needs outside of normal business hours

• Maintain accurate flight and pilot databases

• Engage in pilot recruitment, retention, onboarding, training, and reference checks.

Basic Qualifications

• Passion for social justice and in particular reproductive justice that includes gender-affirming care

• Excellent understanding of intersectionality, the interconnectedness of systemic oppression, and other societal impacts on our work and clients

• Alignment with the values of Elevated Access, especially the reproductive justice framework and being people-first

• Non-profit experience or a strong desire to do non-profit work

• Ability to thrive in a fast-paced, dynamic, detail-oriented, self-driven environment

• Excellent data entry and computer literacy skills as well as the ability to learn new technologies

• Excellent communication, work ethic, and problem-solving skills

• Excellent customer service and case management skills

Preferred Qualifications and Skills

Each preferred qualification or skill that a candidate possesses will improve the ranking of their application; these are not required. A pilot license, airline crew experience, non-personal airline booking experience, aviation-related degree, or advanced technical experience with our technology platforms is required to qualify as a Flight Coordinator. At least two years prior experience as a flight coordinator in a volunteer pilot organization and taking on additional responsibilities beyond flight coordination will qualify an individual for Senior Flight Coordinator.

• Pilot license or significant knowledge of general aviation

• Bachelor’s or Master’s degree in an aviation-related field

• Experience with airline travel

• Understanding of weather and weather impacts on aviation

• Knowledge of the general capabilities of general aviation aircraft models

• Knowledge of airline flight booking procedures

• Speak and write Spanish fluently

• Skilled in platforms/software such as HubSpot and Zapier

Compensation & Benefits

Elevated Access is a people-first organization with a small staff team and hundreds of volunteers. We want people to be their favorite selves when working for us, whatever that looks like for them and their capacity. To that end, we publish salary ranges with our job openings. The annual salary range for these titles are $50,000 to $80,000. An individual interested in part-time work will be paid an hourly rate between $24 and $38 per hour.

Benefits include insurance, 401(k), paid leave, and holidays. Our leave time includes 13 paid holidays and flexible time off as needed for illness and healthcare including doctor appointments for yourself and your immediate family. We ask that our employees take 15 at least days off work each year beyond weekends, sick time, and holidays. Additional time off is granted at the discretion of the Executive Director depending on workload. We take additional rest days as an organization as well. We provide start-up equipment to help create a dedicated workspace in your home.

How to Apply

For full consideration, submit a cover letter (written or video) and resume by July 14, 2024. Your cover letter should explain why you want to work for us and how your experience prepares you to be a member of our team. If you have questions before applying, please email our Executive Director, Mike Bonanza.

Our top priority is hiring individuals aligned with our values because we recognize that the right person can learn what's needed to succeed in their role. We encourage all applicants who have an interest in Elevated Access and our mission to apply. Career gaps or changes are welcome; we know that, sometimes, the best experience comes from those seasons. We equip all our staff with the tools they need to thrive in their role through resources and development programs, creating space to grow at Elevated Access. As a remote position, we provide a computer, accessories, and furniture to make a space in your home into a work area.